Returning Your Goods
We get it—shopping online isn’t always straightforward. That’s why we give you 14 days to decide if our products are right for you. If they’re not, or if you accidentally bought the wrong item, just let us know within that 14-day window. You’ll then have another 14 days to send them back to us. As long as everything’s in perfect condition (undamaged, in the original packaging, and unmodified), we’ll refund or exchange your items.
To process your return, we need to receive the items within 14 days of you telling us you want to return them.
A heads up: We’re not responsible for any items that get lost or damaged on their way back to us. To avoid this, package your returns securely and use at least a second-class recorded service.
Please note that items that have been intentionally or unintentionally modified, or that have had any repair attempts, aren’t eligible for a refund. We’re not responsible for any changes you make to our products after they’ve left our warehouse, including rewiring, dismantling, or cutting LED Tape. Unfortunately, in these cases, we can’t offer a refund or exchange.
Custom-made items, like LED Strip Lights or Custom LED Door Signs, aren’t covered by our 14-day return policy unless they’re faulty, so double-check your order details before confirming. We also can’t guarantee that the adhesive backing on our LED Strip Lights will stick to all surfaces, so we won’t accept returns if the adhesive strip has been removed. If you return a special-order item, there’s a 15% restocking fee to cover the cost of returning it to the manufacturer. For a full list of special-order items, please check our delivery information. If we’ve sent you the wrong items, an incorrect quantity, or if something’s missing, contact us within 14 days. After that, we can’t guarantee a refund. When returning incorrect items, we’ll usually ask you to send them back before we dispatch the correct ones. But if you can provide photographic proof, we might make an exception.
For Damaged Items:
Dead on Arrival
If your item arrives damaged, you must let us know within 48 hours. If we can’t fix the issue remotely, you’ll need to send it back in its original packaging for inspection. If we confirm the damage, we’ll either replace it or give you a refund. However, if we can’t find a fault, we’ll send the item back to you, and you’ll need to cover the additional delivery cost.
Please remember that if you’ve modified the item before returning it, any warranty will be void, and we won’t be able to offer a refund.
Faulty Within the Warranty Period
If you run into issues with your purchase during the warranty period (usually 24 months but varies by item), contact our customer service team at 0116 321 4120 or support@wholesaleledlights.co.uk. If we can’t resolve the problem remotely, you’ll need to return the item for inspection. We’ll then decide whether to repair or replace it.
Under the Consumer Rights Act 2015, you have the right to return any goods you believe to be faulty within six months of purchase. We’ll test the product to determine whether it was faulty at the time of sale.
The warranty doesn’t cover damage or failure caused by natural disasters, misuse, abnormal use, or violations of safety standards.
Modified items aren’t eligible for replacement, and any warranties will be void.
Returning Items
If your order is under 14 days old and damaged or incorrect, contact us for a free post label. If you return an item within 14 days without using our label, we won’t cover the postage cost. For orders older than 14 days, you’ll need to pay for the return postage. We’re not liable for refunding the return postage cost after 14 days.
Returns Address:
Mirrorstone
Wholesale LED Lights (Returns)
86 Scudamore Road
Leicester
LE3 1UQ
